It's always our pleasure to be a part of so many Birthdays, Anniversaries, Honeymoons, Babymoons and many special moments that our guests celebrate while they stay with us. Every so often I'm delighted to receive a surprise "Thank you" note after a guest returns home after staying with us. I recently received a reservation from a guest who will be staying here for his fourth year in a row. They'll be celebrating their 43rd Anniversary with us this June. I wanted to share Frank's thank you note that he sent to me back in 2012 & my response to him.
June 15, 2012
Prairieside Suites Bed & Breakfast
3180 Washington Ave. SW
Grandville, Michigan 49418
Attn. Mr. & Mrs Paul & Cheri Antozak
Re. A Special Note of our Gratitude
Cheri & Paul,
Kathy and I want to take this opportunity and "Thank You" and your staff for the wonderful stay we experienced at your establishment these past three (3) days (June 11 to June 14, 2012) of this month. Both of you are very warm and friendly people with open personalities that make you very genuine that everyone can come to like and appreciate your skills and talents in the hospitality industry. I truly enjoyed the WIT and BANTER of joking around in conversation with both of you and enjoying laughter without either of you becoming defensive or offended. You have a great thing going and the awards are the testimony of the exceptional service your business is performing in this very tough market place.
We truly appreciated your great hospitality and service besides both of your daily presence during our stay. This may be more than a patron's praise but the beginning of a beautiful friendship. We are actually considering on seeing you again next year. Hopefully this time we will not be with all newly wed couples wondering who the heck is this guy and how long can he be married to her.
May God continue to bless your business, marriage and family besides keeping you healthy to let your hidden gem flourish making guests enjoy lodging happiness.
Your new found friends,
Frank & Kathryn Fon
PS. We gave your establishment a favorable rating on Trip Advisor, because we wanted too. Please do not send us any endorsement fee since we did this recommendation because you deserved the accolades. (My wonderful humor again.)
First-Thank you for choosing to spend your anniversary with us again next year (I saw your new reservation come in). We will be looking forward to seeing you…in a blink (you know how time flies).
Second-I love that picture! I printed one and put it in with your reservation.
Third-You leave me speechless with your lovely note (Paul says he didn't know that could be done! :-o ) I will share it with our hardworking staff as inspiration that guests DO NOTICE that they care and do such a great job.
Forth-May I post your note as a review on www.bedandbreakfast.com & www.bnbfinder.com? They'll send you an email for confirm that it came from you.
AND Fifth…last but not least THANK YOU THE MOST FOR THE BLESSING BECAUSE LORD KNOWS I CAN USE IT!!! (my wonderful humor back at ya Frank).
Love from YOUR FRIENDS,
Cheri & Paul